📦 PAYMENT & SHIPPING POLICY

💳 Payment

All online payments are processed securely at the time of order completion. The total order amount will be charged to your credit or debit card once the order is confirmed.

Payments are processed securely through trusted payment providers.

If an order is canceled due to stock issues or at the customer’s request (before shipment), refunds will be issued to the original payment method within 5–10 business days.

If a payment cannot be completed due to a system error, the customer will be notified immediately.

📦 Order Processing

Orders are processed within 1–3 business days after payment confirmation.

We may verify billing, shipping, phone, and email information to prevent fraud. If any issue is detected, we may contact the customer before shipping the order.

🚚 Delivery

Estimated delivery times:

• United States: 5–12 business days

Delivery times may vary depending on the shipping carrier and destination.

We currently ship within the United States only, unless otherwise stated.

📮 Shipping Carriers

Orders are shipped using reliable shipping carriers selected by our company. Delivery times may vary based on carrier operations and external factors.

🏠 Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

If delivery cannot be completed due to incorrect or incomplete address details, additional shipping fees may apply.

📧 Email Confirmation

Order confirmations and shipping updates are sent to the email address provided at checkout. Customers are responsible for ensuring their contact information is accurate.

📦 Damaged or Missing Packages

If your package arrives damaged or you experience an issue with delivery, please contact us within 7 days of delivery.

We will review the issue and work to provide a suitable resolution, which may include a replacement or refund.

🔄 Damaged Products

If a product is received damaged or defective, please contact us at info@droptown.us with a brief explanation and supporting photos (if applicable).

Once verified, we will arrange a replacement or appropriate resolution as quickly as possible.

📩 Contact Information

For payment, shipping, or delivery-related inquiries, please contact:

Company Name: KUTAY TORUN LLC
Email: info@droptown.us