💵 REFUND POLICY

Customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be requested and processed.

By placing an order on droptown.us, you agree to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

2. Refund Eligibility

Refunds may be issued under the following conditions:

• The order is canceled before shipment

• The product is unavailable or out of stock

• The product is received damaged or defective

• The product does not match the order description

Refund requests must be submitted within 30 days of delivery.

3. Non-Refundable Items

Refunds will not be issued for:

• Products that have been used, altered, or damaged by the customer

• Items returned without prior authorization

• Returns submitted after the 30-day period

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Shipping Costs

Shipping fees are non-refundable unless the refund is due to a damaged, defective, or incorrect item.

Customers are responsible for return shipping costs unless otherwise stated.

6. Chargebacks & Payment Disputes

We encourage customers to contact us at info@droptown.us before initiating a chargeback or payment dispute.

We are committed to resolving issues promptly and fairly.

7. Contact Information

For refund requests or questions regarding this policy, please contact:

Company Name: KUTAY TORUN LLC
Email: info@droptown.us